The Delaware River Joint Toll Bridge Commission announced Wednesday that they are working to “proactively” fix a billing error that hit some drivers of the Trenton-Morrisville Toll Bridge in Morrisville Borough between February and July 9.
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Earlier this month, the Bucks County-based Delaware River Joint Toll Bridge Commission advised the public of a problem that overcharged some.
The bill adjustments are automated and are expected to be completed by September 9.
“Affected E-ZPass motorists are requested to refrain from making individual requests on Trenton-Morrisville Bridge passenger vehicle misclassifications while this electronic adjustment process is underway,” the bridge commission said in a statement.
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The bridge commission stated the tolling issue was caused by a damaged piece of equipment on one of the bridge’s two E-ZPass-only lanes.
Those impacted were charged a $9 toll instead of the $1.25 fare.
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More information released by the bridge commission:
“An investigation Commission staff conducted with TransCore and Conduent in recent weeks has determined that of the roughly 1.4 million toll transactions recorded in the problematic Trenton-Morrisville toll lane between February and early July, around 86,000 of them (or about 6.1 percent) involved passenger vehicle misclassifications. TransCore is the Commission’s in-lane toll service provider, largely handling the hardware and software that records and relays transactions at Commission tolling points. Conduent is the company that operates the regional New Jersey E-ZPass Customer Service Center, which processes the toll transactions and violations recorded at Commission toll bridges.
“The recent problem at the Trenton-Morrisville (Route 1) Toll Bridge initially appeared to be confined to SUVs, vans, pickup trucks, and cars with higher profiles, but investigation revealed misreads occurring intermittently with virtually any type of passenger vehicle.
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“The damaged piece of in-lane toll equipment – an overhead LED/infrared vehicle profiler unit that classifies vehicles for toll charges – apparently had been struck on multiple occasions by flat-bed trailers stacked with poorly anchored loads of crushed motor vehicles.
“The compromised reader was replaced July 7. Customers have not reported any equipment-induced misclassifications or overcharges occurring in that lane since that date. Follow-up testing also has determined the replaced unit to be operating correctly.
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The bridge commission said they contacted Pennsylvania and New Jersey state police, who patrol the bridge, to step up enforcement of large trucks that could be poorly loaded, which is suspected of causing the damage to the E-ZPass reader.
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