Wedding Videographer Makes Settlement After 83 Consumer Complaints

A Middletown wedding videographer accused of failing to deliver wedding video products and services promised to and paid for by consumers has settled with the Office of Pennsylvania Attorney General.

Kenneth Stillman Jr. – who did business as Kenneth Stillman Video, 1970 Veterans Highway, Unit F-3, Levittown – reached the settlement recently after 83 complaints were filed by customers who paid Stillman and never received their videos.

A lawsuit filed in November 2012 by the attorney general’s office claimed contracts were signed between Stillman and consumers. The customers made “substantial payments” in exchange for videography.

According to the attorney general’s statement:

Stillman also allegedly failed to respond to consumers’ complaints, requests for status updates, requests for their videos and requests for refunds. Under the terms of the settlement, Stillman is required to:

• Refrain from violating Pennsylvania’s Consumer Protection Law in the future;
• Deliver to consumers any and all wedding videos in his possession that are outstanding; and
• Pay restitution to eligible consumers as well as civil penalties to the Commonwealth.

Stillman had been marketing and selling wedding videography products and services since at least September 2005, according to court filings.

The agreement between Stillman and the attorney general’s office still needs to be approved by a Bucks County Court of Common Pleas judge, according to press release from the attorney general.

The Bureau of Consumer Protection is asking consumers who believe they have been victimized by these practices to file a complaint by calling 1-800-441-2555 or visiting www.attorneygeneral.gov or print a complaint form which can be mailed or faxed to the Attorney General’s Office.